FACT: We spend 60% of our communication time listening. FACT: We retain only 25% of what we hear. FACT: That’s not a good path for us to be headed down.
OK fine, that last one is just an opinion. But I think that after you watch the talk below, you’ll see what I mean. And *bonus!* you might even come out of it with some quick-and-easy tips to improve your own listening skills (so long as you watch past 3:58).